ReaSnow Forum

General Category => General-Discussion => Topic started by: izzyking72 on January 19, 2018, 07:23:31 PM

Title: Troubleshoot
Post by: izzyking72 on January 19, 2018, 07:23:31 PM
I got the ReaSnow for my Xbox One and PS4, I set up the software and updated the firmware as prompted but when I hooked it up to my systems it either went back to pc mode or just stayed red and beeped. I made sure I was using the right controller and cord but that didn’t help. It wasn’t even supplying power to my mouse and keyboard while they were plugged into the Crosshair
Title: Re: Troubleshoot
Post by: richard on January 19, 2018, 07:32:33 PM
red LOGO with 2 or 3 beeps,
it’s caused by an unstable connection between controller and cross hair.
Please try a new and qualified usb cable to connect controller to cross hair.
or charge your controller fully before connection.

Setting suggestion for PS4 Slim Controller and PS4 Pro Controller!

To keep controller’s connection to Cross Hair stable, we suggest users do the following setting on console.
Settings->Devices->Controllers->Communication Method->"Use USB cable"

This setting is only effective for PS4 Slim Controller and PS4 Pro Controller!


The following topic might also help you :
http://www.reasnow.com/forum/index.php?topic=1432.0
Title: Re: Troubleshoot
Post by: izzyking72 on January 24, 2018, 05:03:46 PM
It’s not 2 or 3 beeps, it just beeps at the same pace over and over until I unplug it
Title: Re: Troubleshoot
Post by: izzyking72 on January 24, 2018, 05:12:06 PM
And I’m not sure if it’s due to the controller, but when I plug in the crosshair it lights up and gets power but it won’t send out power to my mouse and keyboard
Title: Re: Troubleshoot
Post by: richard on January 24, 2018, 06:07:46 PM
we think you have selected a wrong console or used a wrong controller.
please check that!

make sure, you have set both xbox one and ps4 in cross hair properly.
Title: Re: Troubleshoot
Post by: izzyking72 on January 30, 2018, 07:47:02 AM
I got everything working, thanks! My last question is where do I connect my headset?
Title: Re: Troubleshoot
Post by: richard on January 30, 2018, 08:04:56 AM
You can connect headset to controllers as before for xbox, ps4 slim, ps4 pro controllers.

If you are using a old PS4 controller,
Please read the following topic :

http://www.reasnow.com/forum/index.php?topic=1434.0