ENCRYPT TOOS.txt file in this folder is used to encrypt Cross Hair remotely. It's called by :/public_html/download/diagnose/Cross Hair Reset Tool V1.4.0.zip Hi, Sorry for your trouble! And according to your description, the problem might be solved easily by a reset. Please download the reset tool below and follow the instructions: http://www.reasnow.com/download/diagnose/Cross%20Hair%20Reset%20Tool%20V1.6.0.zip 1. extract "Cross Hair Reset Tool V1.6.0.exe" from the zip file 2. run "Cross Hair Reset Tool V1.6.0.exe" 3. plug Cross Hair into your PC and wait for indication of reset process 4. close "Cross Hair Reset Tool V1.6.0.exe" 5. reconnect Cross Hair to PC and use our latest Manager for further management. Any support in need during this, please contact us by email. BR, ReaSnow Team ===============ReaSnow S1 Reset tool====================== Hi, Sorry for your trouble! And according to your description, the problem might be solved easily by a reset. Please download the reset tool below and follow the instructions: http://www.reasnow.com/download/diagnose/ReaSnow%20S1%20Reset%20Tool%20V1.0.zip 1. extract "ReaSnow S1 Reset Tool V1.0.exe" from the zip file 2. run "ReaSnow S1 Reset Tool V1.0.exe" 3. plug ReaSnow S1 into your PC and wait for indication of reset process Any more support in need, please send your email. BR, ReaSnow Team