Reasnow S1 desconectando toda hora

[Andrelibras]

Resanow S1 fica desconectando toda hora. J? comprei uns 5 cabos, inclusive original da sony. Assim s? diminuiu um pouco o tempo de desconectar, mas contina dseconectando, as vezez a cada 10 minutos, 50 minutos, etc.
Eu abri a caixa do Reasnow, mas n?o vi nada incomum. Como resolver? Por favor.

[Austin]

Por favor, responda ?s seguintes perguntas o maior n?mero poss?vel,
para que possamos fornecer um melhor suporte para voc?.

1. Vers?o do firmware ReaSnow S1 / vers?o do aplicativo
2. Seu console e jogo
3. A cor e o estado (respira??o ou est?vel) do indicador LED no ReaSnow S1 quando voc? est? com problemas?
Voc? ouve algum sinal sonoro cont?nuo? Quantos bipes voc? ouve em um ciclo?
4. Quais perif?ricos est?o conectados ao ReaSnow S1? Por favor, forne?a o modelo espec?fico e o produtor.
PS: Todos os perif?ricos devem ser conectados ao ReaSnow S1 primeiro, antes de conect?-lo a um console de jogos.
6. Voc? v? alguma indica??o na tela do seu console durante o problema?
7. Qual configura??o foi ativada no ReaSnow S1 quando voc? est? enfrentando esse problema?
8. Um v?deo para nos mostrar o seu problema
por favor, carregue o v?deo para o youtube ou outros servidores de compartilhamento de arquivos e envie-nos o URL.

E o seguinte tamb?m pode ser uma ajuda para voc?:

ReaSnow S1 Guia R?pido
https://youtu.be/CFdJpR5Zj0A

Aviso e Solu??o
http://www.reasnow.com/download/ReaSnowApp/Warning%20and%20Solution.pdf

[Andrelibras]

1- App Versao 1.6.9.0 (somente esta vers?o funciona neu meu celular. Mas na vers?o anterior que eu usava tamb?m acontecia esse problema.

2- Uso console PS4 PRO

3- Quando desconecta aparece led azul no Reasnow com indicador sonoro de um bipe cont?nuo.


4- Mouse Reazer Viper Mini; Joystick DS4; Console PS4 Pro; Teclado Lehmox;

6- Apos desconectar aparece na tela da tv que joystick foi desconectado (normal)

7- N?o mudo denhuma configura??o na hora que desconecta. Simplesmente desconecta derrepente
As vezes demora uma hora para desconectar e as vezes demora 2 minutos para desconectar.

8- https://www.youtube.com/shorts/Kidmg6ybQOY

[Austin]

O fen?meno no v?deo ? que a luz indicadora ? azul s?lida e a campainha est? soando. Isso significa que h? muita interfer?ncia eletrost?tica ou uma corrente de irrup??o excessiva nos perif?ricos.
A solu??o alternativa ? reconectar o conversor. Ao mesmo tempo, tenha cuidado para n?o conectar dispositivos de alta pot?ncia ao ReaSnow S1, por exemplo, o controlador precisa estar totalmente carregado, e o teclado e o mouse devem ser selecionados sem luzes RGB ou desligados as luzes RGB.
Se o problema persistir, desconecte o teclado e o mouse do conversor, mantenha apenas o controle e vincule-o ao computador host para ver se o fen?meno melhora.

[Narke87]

I have exactly same problem it was just mouse disconnects but i noticed its because of joystick deadzone keep activating joystick and deactivates mouse after few wasd presses mouse activates again but now after newest update im having reasnow disconnected for a few seconds i can hear soumd beep when disconnects and after few seconds again beep when connects again then while its loading in game its about 15s/20s unable to act. I think this mouse disconnect appeared after sab off function release and after newest updatr i got reasnow disconnect itself

[Andrelibras]

O meu mouse n?o de alta tens?o. ? um mouse Razer, outros meu amigos tamb?m t?m esse mouse e n?o passam pelo problema. O teclado tamb?m n?o tem RGB. Preciso jogar com o mouse e teclado. Ser? que o Reasnow est? com defeito?

[Austin]

O meu mouse n?o de alta tens?o. ? um mouse Razer, outros meu amigos tamb?m t?m esse mouse e n?o passam pelo problema. O teclado tamb?m n?o tem RGB. Preciso jogar com o mouse e teclado. Ser? que o Reasnow est? com defeito?

E se, como eu disse, apenas deixar a al?a conectada ao conversor? Isso ajuda a determinar se ? um conversor ou um problema de teclado e mouse

[Austin]

I have exactly same problem it was just mouse disconnects but i noticed its because of joystick deadzone keep activating joystick and deactivates mouse after few wasd presses mouse activates again but now after newest update im having reasnow disconnected for a few seconds i can hear soumd beep when disconnects and after few seconds again beep when connects again then while its loading in game its about 15s/20s unable to act. I think this mouse disconnect appeared after sab off function release and after newest updatr i got reasnow disconnect itself

1. Do you think the problem is caused by the new version of the firmware?
So if you roll back to the previous version of the firmware, will things get better?
2. We will need the following details to help you:
1. your console and game
2. mouse DPI/CPI and USB report rate, mouse model, and producer
3. ReaSnow S1 firmware and APP version
4. a video to show us your trouble
please upload the video to youtube or other file-sharing servers, and send us the link.

[Narke87]

I have exactly same problem it was just mouse disconnects but i noticed its because of joystick deadzone keep activating joystick and deactivates mouse after few wasd presses mouse activates again but now after newest update im having reasnow disconnected for a few seconds i can hear soumd beep when disconnects and after few seconds again beep when connects again then while its loading in game its about 15s/20s unable to act. I think this mouse disconnect appeared after sab off function release and after newest updatr i got reasnow disconnect itself

1. Do you think the problem is caused by the new version of the firmware?
So if you roll back to the previous version of the firmware, will things get better?
2. We will need the following details to help you:
1. your console and game
2. mouse DPI/CPI and USB report rate, mouse model, and producer
3. ReaSnow S1 firmware and APP version
4. a video to show us your trouble
please upload the video to youtube or other file-sharing servers, and send us the link.

Im not sure if its new update or whatever else but it started i think after sab off release its definatly not latest update if few updates before.

Mouse Logitech g pro wireless it happens on 4.5k dpi 12k dpi and 25.6k dpi
Keyboard Razer blackwidow v3 mini
Console Xbox series x
firmware and app latest also it happened few updates before

I will try upload video later on and share the link its heppens most of time when i start strafing also i was shared before video whe u can see on reasnow input monotoring where im not pressing buttons but LS shows input after few presses wasd it dissappear and appear again controller deadzone and original controller deadzo all on recommended 16 i tried to make 100 it makes no changes still getting disconnected i tried remove strafe macro still getting disconnected mouse for a few seconds

What else i think it started also when i got new keyboard which is wireless also and it has RGB on it maybe that who could make reasnow disconnect for few seconds

[Narke87]

In this video u can see that i was running and couldn't use mouse to turn although my keyboard works perfect maybe its not a keyboard issue  as i was txted before, so after some time when i died mouse control came back again. I also have some more videos there where showing that reasnow s1 is superb device. And i liked it from the beginning just i know it could be better.

https://youtu.be/HiE5q5RNeDY

[Austin]

1. Use the firmware upgrade tool to restore default, then add a config for this game. See if it changes better. Do not modify the config.
2. If it continues, please open the I/O monitor in the ReaSnow Manager App, and record a video to show us. Marking out when it starts to become abnormal

[Narke87]

Good morning ok  i need to save and restore all configs later ill try to make a fresh firmware upgrade later this evening ill try that and gonna let u know how it goes

[Narke87]

I've noticed it has to do something with my old configurations those i had before firmware upgrade i didnt change firmware but i made new config copy my all macros set exactlysame settingsand old config still has stick drift and new config dosent have it i thought maybe my strafe macros has somethingto do with that but i deleted all macros from that config still it stil has same drift im adding video

 https://youtube.com/shorts/MfNnjoBzUYk

 Also i can say default division 2 settings is very bad and unplayable

[richard]

ok, will check Divison 2's config and provide a config update later if there is any issue.

[richard]

we tested the Division 2 here, and found no problem at all.
This is our in-game settings and the config.
Mouse: 5000dpi/500hz
https://dropmefiles.com/ENIZm
please check and try it again.

And if you still have any issue with this game,
and we will need the following details of yours,
so a timely service can be provided.

1. ReaSnow S1 firmware version/ APP version
2. your console and game
3. Which peripherals are connected to ReaSnow S1? please provide the specific model and producer.
PS: All peripherals should be connected to ReaSnow S1 first, before connecting it to a game console.
4. a video to show us your trouble
please upload the video to youtube or other file-sharing servers, and send us the URL.

[Narke87]

we tested the Division 2 here, and found no problem at all.
This is our in-game settings and the config.
Mouse: 5000dpi/500hz
https://dropmefiles.com/ENIZm
please check and try it again.

And if you still have any issue with this game,
and we will need the following details of yours,
so a timely service can be provided.

1. ReaSnow S1 firmware version/ APP version
2. your console and game
3. Which peripherals are connected to ReaSnow S1? please provide the specific model and producer.
PS: All peripherals should be connected to ReaSnow S1 first, before connecting it to a game console.
4. a video to show us your trouble
please upload the video to youtube or other file-sharing servers, and send us the URL.

Maybe its because im on Xbox series X and game config for an xbox one? I have exactly same settings as recomended sensitivity 20 20 deadzone 06 06
logitech g pro wireless I've tested many different dpi and even on 26k dpi aim is very slow of course i can rise sensitivity and make it good but original settings its really unplayable because aim is so slow
i will test yours settings will update later.
also im using  1000hz 12kdpi  on mouse 1000hz in app

[Narke87]

With 5000dpi 500hz mouse 1000hz app 7.6 hip 4.5 ads sensitivity 2 x/y rate and some balistic curves im having good comfortable to play results but original settings its to low sensitivity as this game depends not only from shooting but also good reaction time good strafing also ive noticed that 5k dpi 500hz is good recommendation i can track targets while they strafing more easily. Thanks