Please answer the following questions as many as possible,
so we can provide better support for you.
1. ReaSnow S1 firmware version/ APP version
2. Which peripherals are connected to ReaSnow S1? please provide the specific model and producer.
3. which config has been activated in ReaSnow S1 when you are facing this trouble?
4. a video to show us your trouble
please upload the video to youtube or other file-sharing servers, and send us the URL.