Hi Richard, plz see my reply below:
1. ReaSnow S1 firmware version/ APP version
Firmware 5.4.8
APP 1.3.6
2. your console and game
PS5 , Destiny2
3. When did you buy this ReaSnow S1?
last week
Does it ever work properly?
No, never with strikepack with PS5
Standard PS4 controller works fine, also if connect to PC, both strikepack and PS4 controller work fine.
4. The color and state(breathing or stable) of the LED indicator on ReaSnow S1 when you are in trouble?
do you hear any continuous beeps? how many beeps do you hear in one cycle?
redlight, 2 beeps in one cycle, continious , you can check the video provided below
5. Which peripherals are connected to ReaSnow S1? please provide the specific model and producer.
PS: All peripheral should be connected to ReaSnow S1 first, before connecting it to a game console.
device:Strikepack FPS Dominator PS4
https://collectiveminds.ca/shop/playstation/ps4/strikepack-fps-dominator/6. Do you see any indication on the screen of your console during the trouble?
No, nothing happened on the console side.
7. Can you guess what has caused your trouble? If you don't know, please just skip this question.
No idea
8. which config has been activated in ReaSnow S1 when you are facing this trouble?
Try both 'Destiny 2' and 'controller and joy sitck'
9. a video to show us your trouble will be better
https://www.youtube.com/watch?v=R0FJIuCIpzw