Author Topic: can't turn on my crosshair since this morning  (Read 6459 times)

ericd03

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can't turn on my crosshair since this morning
« on: February 23, 2019, 06:58:08 PM »
1. Cross Hair Manager version, which you are using right now. 4.5.69 but there is several weeks i did'nt use manager

2. Cross Hair hardware version, sorry but i don't understand i think i have the last version of device, no number in

3. you console and game, nintendo switch and fornite battle royale

4. When did you buy this Cross Hair? average 6 months
Does it ever work properly? yes

5. The color and state(breathing or stable) of the LOGO on Cross Hair when you are in troulbe?
do you hear any continous beeps? how many beeps do you hear in one cycle? Any color and breath, any beeps.. always work proprerly

6. Which peripherals are connected to Cross Hair? please provide the specific model and producer.
PS: All peripheral should be connected to Cross Hair first, before connecting Cross Hair to game console. keyword k120 logitech and mouse KLIM AIM, i always maked the connections in the way in the question and be sure that wire can't move when i use it. (managing and gaming)

7. Do you see any indication on the screen of your console during the trouble? no, yesterday was ok, today doesnt work..

8. Can you guess what has caused your trouble? If you don't know, please just skip this question.
Yesterday i came back home from work and i made nintendo and game upload. I played 2 or 3 games and i stopped there. This morning i would play again and i was suprising that it doesn't turn it on when i plug in to the dock switch. Then i tried to plug it with manager, same problem, and then i tried the reset button in same time to plug with manager, but nothing works..

please i was really happy about the device.. i want it back as fast as possible.. waiting for your answer, thank you
« Last Edit: February 23, 2019, 07:02:34 PM by ericd03 »

richard

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Re: can't turn on my crosshair since this morning
« Reply #1 on: February 24, 2019, 03:54:33 PM »
hi, can you send a video or a link of your video to show us your trouble?
if possible, please upgrade your cross hair with our latest version v4.5.85,
and then try again.

ericd03

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Re: can't turn on my crosshair since this morning
« Reply #2 on: February 28, 2019, 03:44:29 AM »
Hey, thanks for the answer, i 'm just arriving in my new home and i havn't set up my gamer room yet ^^

 I can't make a video yet but i just want precise that i can't udpate the converter because my computer don't recognise it and there is no more light with the colored logo..
I think it's powerless but i checked everything things several times.
I will make a video as soon as possible.

Ty four help.

richard

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Re: can't turn on my crosshair since this morning
« Reply #3 on: February 28, 2019, 03:23:00 PM »
please read 4.2 on page 38 in "CrossHair-UserManual-V5.1.pdf",
and try our "repair mode", it might help you.

ericd03

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Re: can't turn on my crosshair since this morning
« Reply #4 on: March 02, 2019, 01:37:33 AM »
h t t p s : / / v i m e o . c o m / 3 2 0 7 9 1 0 2 6
h t t p s : / / v i m e o . c o m / 3 2 0 7 9 1 1 7 0 video with reset

nothing changes, thanks you for your help, i'm telling to the seller that he has the choice to replace it now because there is no more to do i think, or i will have to ask amazon to give me my money back. Then they will discuss together..

ty for all

richard

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Re: can't turn on my crosshair since this morning
« Reply #5 on: March 02, 2019, 08:24:31 PM »
Two things can cause your trouble
1. a bad usb cable   -- try to find a new one
2. the mini usb port on Cross Hair is defective  -- will have to return it.

ericd03

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Re: can't turn on my crosshair since this morning
« Reply #6 on: March 04, 2019, 03:27:13 AM »
i tried to charge an other device with the cable and that worked. i don't think that come from the cable. I tried to explain that to my seller cazornation on amazon but he is waiting answer from reasnow support...

richard

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Re: can't turn on my crosshair since this morning
« Reply #7 on: March 04, 2019, 09:53:26 AM »
yes, we got his messages too.
and have replied accordingly.

it's ok, he will deal with this properly if you can't have it work.