Mouse and Keyboard does not work

[stikk]

Hello, just received this in the mail trying to set it up and i have followed the guide, when i plug Keyboard and Mouse into the device my pc does not detect a mouse or keyboard. Not sure what I am missing. Also I am trying to play apex not sure if that matters. App registers everything just not my pc

[Austin]

1. ReaSnow S1 will be detected as a controller, there won't be a message that your MnK is plugged in.
2. What do you mean by"Also I am trying to play apex not sure if that matters. App registers everything just not my PC"?