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Author Topic: Issue about the equipment  (Read 5558 times)

dnfzxn

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Issue about the equipment
« on: January 28, 2023, 10:22:02 AM »
Hi,
I dropped my Reasnow S1 into water by accident, and it is not working now. When I connect it to my PC, it told me that my PC can't read the equipment. So that means my S1 is broken now, right? What can I do except for buying a new one?
Looking forward to your advice.
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richard

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Re: Issue about the equipment
« Reply #1 on: January 30, 2023, 06:50:49 PM »
can you upgrade firmware by connecting ReaSnow S1 to your PC?

to purchase a new one, Amazon is recommended,
or find our official partners here:
http://www.reasnow.com/where-to-buy.html

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dnfzxn

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Re: Issue about the equipment
« Reply #2 on: February 02, 2023, 11:42:36 AM »
Hi, I can upgrade my s1 firmware. After I did that when I connect it to my pc without holding the button, the light stays green and it rings 3 times as a period continuously. Does that mean it is broken?
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dnfzxn

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Re: Issue about the equipment
« Reply #3 on: February 02, 2023, 12:05:21 PM »
I have seen my situation on the "Warning and Solution" page, it says my cause is "no Bluetooth chipset", and solution is "Return ReaSnow S1 for repairing, if this happens repeatedly, or report to ReaSnow". Is reporting here available?
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richard

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Re: Issue about the equipment
« Reply #4 on: February 02, 2023, 04:05:20 PM »
if this issue happens repeatedly, please contact the seller of your S1 for a replacement.
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