Please answer the following questions as many as possible,
so we can provide better support for you.
1. ReaSnow S1 firmware version/ APP version
2. your console and game
3. Which peripherals are connected to ReaSnow S1? please provide the specific model and producer.
4. which config has been activated in ReaSnow S1 when you are in this trouble? please export this config and send it to
support@reasnow.comwe will check it for you.
5. a video to show us your trouble will be better