Key and Mouse not working with Crosshair on Xbox OneS

[Btyler001]

Hi all, I just got my Crosshair today along with a mouse and keyboard. Have had no issues updating the firmware to the latest version or using the latest version manager. When I program my keys in the manager everything seems to work and my mouse and keyboard seem to be recognized. After saving my mappings I go to plug my crosshair into the xbox with mouse/key/controller attached. But for some reason they keyboard does not work and only the escape button will work to open the home screen. Once in the game my mouse and keyboard do not work. Although the mouse does allow me to move around a bit. Other than that nothing else works on keyboard or mouse. Does this mean my new mouse and keyboard are not compatible with CrossHair? I just don't get it, I did everything in the user manual and tried to follow online videos but there doesn't seem to be one for Xbox One and only for PS. I bought the crosshair because I saw online that it was easier to use. Any help would be greatly appreciated. They keyboard and mouse I have is a TeckNet Blacklit X701 Gaming Keyboard. It seems work with my computer and other devices just fine. But for some reason I only have issues with the CrossHair.

[richard]

here is a suggestion for you:
1. have all things(controller, K/M, cross hair) connected and ready
2. then power up your xbox one by power button on console,
   do not power up it by controller

if you still hav problem, please kindly send a video to : support@reasnow.com

[Btyler001]

Hello, Thank you for your reply. I did try the method you described but in the end I returned the Tecknet gaming mouse and keyboard. I went ahead and ordered a Razor DeathAdder mouse and Razer DeathStalker keyboard since your website says those are compatible with the Crosshair. I will wait to get them in the mail and then see if it works. I will let you know if I have issues once I get the compatible mouse and keyboard.

Thank you!

[richard]

since your previous k/m are compatable ones,
i do not think it's caused by them.

but you can give new k/m a try,
any help in need, please just post it here.

[WildshoT11]

I'm having the same problem i have a blackweb keyboard and a death adder elite mouse and I plug them in nothing works on the keyboard but escape and tab and it's like all the buttons on the keyboard are combined to just be escape and tab so when you press them everything just goes crazy like it takes screenshots opens the map on fortnite and makes your character do weird stuff but the mouse works somewhat fine.

[Btyler001]

Yup that is exactly what was happening to me too!!!! But I need to wait for my new Razor k/m to come in the mail before I can retest. 

[richard]

to let us help you better and faster, please kindly provide some more details:
1. cross hair manager version
2. settings in cross hair(some screenshots will be ok)
3. a video to show us all the connectings and your trouble.

[WildshoT11]

https://drive.google.com/file/d/1nlOppfYmqsaNBvWzhBVJn2ZhdaqcPYHM/view?usp=drivesdk

[richard]

got it, will reply later!
please use one topic to report your trouble,
we will follow every post here!

[Btyler001]

My CrossHair manager version is V4.5.10. and my Hardware version is 1.7.6. The video he posted above is the exact same thing the is happening to me.

[Btyler001]

Hi Richard after returning the TeckNet and trying out the Razor as per your compatibility list. My Crosshair now works! Thanks!

Do you have any advice for settings on PUBG to make turning faster? Thanks again!

[richard]

1. sensitivities in PUBG=8-10

2. mouse dpi = 6000-16000

3. change cross hair hip/ads on console
ReaSnow Cross Hair Change mouse sensitivity in game
http://youtu.be/o8opSkfV72Y