Famware updated reasnow c1 not working

[IKUN]

When reasnow C1 is connected to reasnow s1, red LED lights up and beeps continuously
I tried various versions but they did not work properly.
https://www.reasnow.com/download/reasnow-c1/
I used the firmware here.What should I do?

[IKUN]

S1 version 5.6.152 is used.

[Austin]

You updated C1's firmware, did you? Do not update C1's firmware unless it is necessary. Maybe that caused the issue.
Please answer the following questions as many as possible,
so we can provide better support for you.

1. ReaSnow S1 firmware version/ APP version
2. your console and game
3. When did you purchase this ReaSnow S1?
Does it ever work properly?
4. The color and state(breathing or stable) of the LED indicator on ReaSnow S1 when you are in trouble?
do you hear any continuous beeps? how many beeps do you hear in one cycle?
5. Which peripherals are connected to ReaSnow S1? please provide the specific model and producer.
PS: All peripherals should be connected to ReaSnow S1 first, before connecting it to a game console.
6. Do you see any indication on the screen of your console during the trouble?
7. which config has been activated in ReaSnow S1 when you are facing this trouble?
8. a video to show us your trouble
please upload the video to youtube or other file-sharing servers, and send us the URL.

And the following might also be some help for you:

ReaSnow S1 Quick Guide
https://youtu.be/CFdJpR5Zj0A

Warning and Solution
http://www.reasnow.com/download/ReaSnowApp/Warning%20and%20Solution.pdf

[IKUN]

Purchased on June 4, 2023 from amazon japan
S1 version is 5.6.152
APP version is 1.6.18-64bit
Red LED with continuous beep sound
https://youtu.be/HdtKEe8rpA8
If DS4 is used instead of C1, it works fine

[IKUN]

It does not work even when a keyboard and mouse are connected.

[Austin]

It does not work even when a keyboard and mouse are connected.

Mouse and keyboard on USB2/3, and no controller(c1) connected, right?

[Austin]

"You updated C1's firmware, did you? Do not update C1's firmware unless it is necessary. Maybe that caused the issue."
I need to confirm what did you do to C1. We didn't make C1's firmware upgrade tool available to the public. So, if you update the firmware without our guidance, something bad might happen.

[IKUN]

Keyboard and mouse were connected to 2 and 3, and C1 to 1.
https://youtu.be/ZNsvBoH7Liw

[IKUN]

Yes, I have updated the firmware.

[Austin]

Which version of C1 firmware did you use for the update? And when you update C1, is there an error message(like the progress bar is stuck)?

[IKUN]

I am using v3.1.3 for the firmware tool. First we installed v2.4.3 first. However, it did not work as shown in the video, so I updated it starting from 1.2.18 in sequence, but it did not work in all versions.
When I install firmware from v1.2.18 - v1.2.24, I get "Invalid file!
From v2.0.0 it installs successfully and displays "completed succesfully!
But as you can see in the video it does not work

[Austin]

Was your C1 working well before the firmware upgrade?

[IKUN]

yes

[Austin]

Please connect C1-A and C1-B to the PC USB port, then open Control Panel-Devices and Printers. What does the interface look like?

[IKUN]

https://ikun.imgbb.com/albums
This is how it looks like.

[Austin]

Sorry, I can't access the pic. It shows"There's nothing to show here.".

[IKUN]

https://ibb.co/9G6wGFT
https://ibb.co/g9Zbqkv
Sorry, how about this one?

[Austin]

If it continues, that might be a hardware failure. You can contact local seller for help.

[IKUN]

I am considering buying a new one.Thank you very much.