s1 doesnt work on xbox

[axxorr]

My s1 disconnects from my xbox one without even starting up correctly.
I have tried different cables and updated it to 5.6.168 and older versions
Pls help?

[Austin]

Did you unplug the batteries on your Xbox controller?

[axxorr]

yes ive tried 3 different controllers

[Austin]

Please answer the following questions as many as possible,
so we can provide better support for you.

1. ReaSnow S1 firmware version/ APP version
2. When did you purchase this ReaSnow S1?
Does it ever work properly?
3. The color and state(breathing or stable) of the LED indicator on ReaSnow S1 when you are in trouble?
do you hear any continuous beeps? how many beeps do you hear in one cycle?
4. Which peripherals are connected to ReaSnow S1? please provide the specific model and producer.
PS: All peripherals should be connected to ReaSnow S1 first, before connecting it to a game console.
5. Do you see any indication on the screen of your console during the trouble?
6. which config has been activated in ReaSnow S1 when you are facing this trouble?
7. a video to show us your trouble
please upload the video to youtube or other file-sharing servers, and send us the URL.

And the following might also be some help for you:

ReaSnow S1 Quick Guide
https://youtu.be/CFdJpR5Zj0A

Warning and Solution
http://www.reasnow.com/download/ReaSnowApp/Warning%20and%20Solution.pdf

[axxorr]

1. the PC firmware version is 2.3.0
2. 2021
3. it cycles (when it isnt synced)
4. i first try connecting with my keyboard and mouse and without it it still doesnt connect
5. no
6. Ps4 when im on an xbox one
7. https://drive.google.com/file/d/1TmXug55l10j-yWyzSQLVtn65I5N9KHFT/view?usp=drive_link ive tried connecting my keyboard and mouse befor plugging it in it doesnt work either way

[Austin]

1. You didn't tell me ReaSnow S1's firmware version. What you told me before was PC firmware upgrade tool version.
2. "Ps4 when im on an xbox one" What do you mean by that?
3. I can't access the video.

[axxorr]

1.the firmware is 5.6152
2. when i was able to connect it showed it was a PS instead of an xbox. i tried changing the booting options to ps4 it had worked but its obviously is the wrong system but was able to run correctly. when i change it to auto it shuts off.
3.you should be able to use the link i sent previously

[Austin]

I saw the video, it shows that S1 can't recognize the Xbox controller and startup with no controller mode.
You need to check whether the USB cable is usable, or Xbox controller's USB port is usable for wired connection