Please answer the following questions as many as possible,
so we can provide better support for you.
1. ReaSnow S1 firmware version/ APP version
2. your console and game
3. The color and state(breathing or stable) of the LED indicator on ReaSnow S1 when you are in trouble?
do you hear any continuous beeps? how many beeps do you hear in one cycle?
4. a video to show us your trouble
you can upload the video to youtube or other file-sharing servers, and send us the link.
And this video might also be some help for you:
ReaSnow S1 Quick Guide
https://youtu.be/CFdJpR5Zj0AReaSnow S1 Manuals-Warning and Solution
http://www.reasnow.com/download/ReaSnowApp/Warning%20and%20Solution.pdf