Please answer the following questions as many as possible,
so we can provide better support for you.
1.Which peripherals are connected to ReaSnow S1? please provide the specific model and producer.
PS: All peripheral should be connected to ReaSnow S1 first, before connecting it to a game console.
2.which config has been activated in ReaSnow S1 when you are facing this trouble?
3.A video to show us your trouble will be better
You can upload the video to YouTube or other file sharing server, and send us the link.
And this video might also be some help for you:
ReaSnow S1 Quick Guide
https://youtu.be/CFdJpR5Zj0A