Hello,
we will need more details of yours:
1. Cross Hair Manager version, which you can use without trouble.
2. Cross Hair hardware version
3. When did you buy this Cross Hair?
Does it ever work properly?
4. which config has been activated in Cross Hair when you are facing this trouble?
5. a video to show us your trouble will be better
you can upload the video to youtube or other file sharing server, and send us the link.