Call of Duty Warzone XBOX - heavy sound breakup

[mordred]

Hi,

i experiance heavy sound break ups in the game. It seems to getting worse if i am in a party.
Im using a standard XBOX ONE, Hyper V Headset and Firmware 5.3.63.
I also tried the previouse version but there is no change.
Here some details:
App: 1.2.36
Hardware: 1.8.8
Firmware: 5.3.63
Bootloader: 3.6.0

Looking forward for your answers!

BR

[richard]

please try the following test:

remove the batter of your Xbox One controller and then connect it to Xbox One console directly  with a USB cable,
do not use ReaSnow S1,
then plug the headset to Xbox One controller and try the party chat.

please tell us whether you will face audio issue or not.

[mordred]

Thank you for your fast response!

I did it like you said and the result is:
Sound is good! No chops/distorsion/break ups!
Just for your info, the sounds breaking up also if im not in a party chat. But it is getting worse if
im in a party.

I already set all my settings of the XBOX audio to standard stereo. No 5.1 or other stuff, but that didnt
helped either.

Do you have another suggestion?

[richard]

hi, can you provide more details of yours, such as:
1. Xbox One model
2. Xbox One controller model
3. the game you are playing
4. did you use any stereo headset adapter on Xbox One controller

and you can also give the followings a shot:
1. remove the keyboard and mouse from ReaSnow S1, and test the audo again
2. try another headset or earpiece

if possible, please send some photos of the whole wirings of yours to our email: support@reasnow.com

[mordred]

Hi,

ok i will try to provide you with all the details. Right now i swiched back to Firmware 5.3.53 after
i removed the batterys and it seems to be ok. Im investigating right now the behaviour in detail and
i come back for more info.

[richard]

ok, looking forward to your further feedback.

[mordred]

Hi,
just a short in between info for you.
I always start my Xbox with the pluged in converter (S1). What i experianced is, that
if the sound is breaking up to hard, i unplug the S1 in the middle of the game and wait 2-3 seconds and replug it. That make it better for a various amount of time. But some time its getting back and i do the same procedure.
I also assume that some time its better to plug in the S1 after the box has started. Maybe that helps and give you a direction where you can start investigations.

BR

Martin

[richard]

Thanks for the feedback!
And we do want to look into this audio issue too,
and if possible, please provide the following details so we can have the whole picture of it.

1. Xbox One model
2. Xbox One controller model
3. the game you are playing
4. did you use any stereo headset adapter on Xbox One controller
5. your headset or earpiece model

and you can also give the followings a shot:
1. remove the keyboard and mouse from ReaSnow S1, and test the audio again
2. try another headset or earpiece
3. turn off vibration or rumble in the game

some photos of the whole wirings of yours will be better.
please send them to support@reasnow.com

[Tchucawanted]

I have the same audio problem I've done everything and it hasn't improved

[richard]

hi, we posted a list above, can you provide full details of yours?
will check it here too.

[Tchucawanted]

Hello I found the solution for the audio error but you will have to uninstall the game and download it again to solve the audio problem

[richard]

hi Tchucawanted, thanks a lots for the feedback!
will keep following this issue.