reasnow s1 work problem

[heawen]

i there!

so, i got reasnow s1, with last 5.4.0 and manager 1.3.4

when i trying to save macros or change key binding my reasnow "deactivate" all peripherals and start beeping.
3 times and red flashing.

so, i tryed to factory reset, to change all cords but nothing helps.

i got my log from manager and i will post it in comment.

[heawen]

here it is.

[richard]

hello,

if you got a stable red LED with 3 beeps continuously,
that means ReaSnow S1 find an unstable controller on its USB port 1,
so you will have to check that connection or your controller's micro USB port.

more details can be found here:
http://www.reasnow.com/support/knowledge-base/100-error-code-and-solution-en.html

[heawen]

thanks for reply.

but did this apply to save button?)
because i can play with nothing wrong, but the only problem - then i want to change buttons or create new macros...

[richard]

thanks for the feedback, will check the beta version,
and get back to you asap.

And if more details can be provided to help us locate this issue,
please stick to this post.

[richard]

we double checked firmware 5.4.0 and manager 1.3.4 here,
but find no such issue.
can you provide some details of yours?
such as phone model, phone OS version, console, all the peripherals which are connected to ReaSnow S1, etc.

[heawen]

i dont think, that it is something in firmware.

this is something else )

so, my phone is samsung a70 oficial firmware, phone os - android 10, console - fat ps4, 5.05fw, v7m bloody mouse, a pack of keyboards and good qualify wires.

[richard]

does this issue happen every time you save a macro or config?

[heawen]

yes, unfortunately.

[richard]

will you face the same issue if the firmware and app are returned to our stable versions?
Firmware: V5.3.100
APP: V1.3.2
which can be found here:
http://www.reasnow.com/forum/index.php?topic=2480.0

[heawen]

hi there.
yes.
the reason, that i am on 5.4 is trying to avoid this issue )

[richard]

have you ever had the app work properly previously?
and if possible, can you try another phone to do a comparison?
if it disappears, then it might be some compatibility issue with some phone or OS version.

[heawen]

Hi Richard!
i tryed sony - same.
cant try iphone, cause it`s 5 )
i can record some video if it helps.

[richard]

yes, a video will help, definitely!
please do show us your versions in the app,
so we can get the full picture.

[heawen]

https://drive.google.com/file/d/1-K1X4pRLi3aEbLoh9CTYryiA7XfDl4vg/view?usp=sharing
video!)
if you need something else - i can do mostly everything )

[richard]

hi,
1. When did you buy this ReaSnow S1?
Does it ever work properly?
2. Is this DS4 controller the orginal one that came with your PS4 console?
3. will you face the same issue while adding new configs or new macros?
4. if saving will bring disconnections, how these macro are created in it?

[heawen]

sorry for my late response. so i checked my equipment - my controller was not from sony. Unofficial. That was a problem. I bought official dualshock and everything works properly as mentioned ) Thanks a lot!

[michaeldurban]

lol Heawen....you should have checked your controller frst !