problem connecting the crosshair to the xbox one console

[dotto91]

hi, I took the crosshair from amazon, it arrived new and not damaged. my goal is to use it with the xbox one S using a keyboard and mouse. the problem, however, is that following all the recommended steps and setting everything in the recommended way, I could not make it work. once connected to the console remains access with the white light fixed and do not work neither the keyboard nor the mouse. I followed every step but still does not want to work. I use a Corsair K55 keyboard and a simple wired mouse. I also tried to buy a mouse and keyboard kit CoolerMaster Devastator II but does not change anything and the result is that once connected everything to the console remains in white light and not flashing green as I saw in the guides. please help me. I would like to know if I'm wrong or if my crosshair is faulty 

thanks...

[richard]

if you got a stable white LOGO on cross hair, that means it finds no controller on its USB port 1,
so you might need a new and qualified USB cable to connect your controller to cross hair.

[torres31]

mine turns green for a few minutes and then turns white, no beeps .... already tested some USB cables, but nothing changes! what to do?

my HARDWARE VER: 1.7.3
FIRMWARE VER 1.73.26

I can not upgrade to a higher version

[richard]

Hi torres31,
can you provide a video to show us your trouble?
and together with a screenshot of the settings in Cross Hair Manager.