ReaSnow Forum

Products => ReaSnow Cross Hair => Topic started by: GuyinChicago on June 04, 2018, 12:07:59 AM

Title: PC - Brand new Reasnow - Unable to find device with any software version
Post by: GuyinChicago on June 04, 2018, 12:07:59 AM: Hello.

I bought a new device and plugged it into my PC using the provided USB cord. The logo on the device is either a stable very very light blue or white ( I believe white ), yet no software version provided in the download link will detect the device. Despite other pieces of advice I saw on the forums, there is no question mark on any of the software windows where I can click to find "hardware version". In Device Manager, I see Unknown USB Device (Port Reset Failed), associated with this device.

Looking for help. Thank you. (Also, answering three questions every time I interact here, about consoles I don't even own, is crazy).
Title: Re: PC - Brand new Reasnow - Unable to find device with any software version
Post by: GuyinChicago on June 04, 2018, 12:13:45 AM: Oddly, just clicking randomly in the window allowed the device to be detected. I upgraded the firmware. I added the Switch, and Splatoon2. Upon hitting save it complained again of the device not being detected. The cables are firmly in everywhere. Is the device connectivity just unstable?
Title: Re: PC - Brand new Reasnow - Unable to find device with any software version
Post by: GuyinChicago on June 04, 2018, 12:24:43 AM: Now I get a flashing red + beeping when connecting to the console.
Title: Re: PC - Brand new Reasnow - Unable to find device with any software version
Post by: richard on June 04, 2018, 12:40:22 AM: we need the following details:
1. how many beeps with the stable red logo?
or you may send a video to support@reasnow.com to show us your trouble.

2. all your settings in cross hair,
some screenshots will be better.
Title: Re: PC - Brand new Reasnow - Unable to find device with any software version
Post by: GuyinChicago on June 04, 2018, 12:54:46 AM: I went into the Switch console settings and selected the wired mode for the Pro controller. I've tried every combination of activation order (controllers vs. plugging in Reasnow) without luck.

I have a permanent red light, with beeping.

Things I have done:

I've made sure there is a startup config (it's the only config I have loaded). I'm using the official Nintendo Pro controller and the official Nintendo Pro controller USB cable plugged into the right side. I've made sure the keyboard and mouse are plugged into the left and right USB ports on the front, respectively.

Still flat red, still beeping (it continues to beep forever).

Screenshots of everything:

(https://imgur.com/PgZxZsS)

(https://imgur.com/Kx3F0s8)

(https://imgur.com/gc7RUMm)

(https://imgur.com/TDccNRb)
Title: Re: PC - Brand new Reasnow - Unable to find device with any software version
Post by: GuyinChicago on June 04, 2018, 12:57:18 AM: https://imgur.com/PgZxZsS

https://imgur.com/Kx3F0s8

https://imgur.com/gc7RUMm

https://imgur.com/TDccNRb
Title: Re: PC - Brand new Reasnow - Unable to find device with any software version
Post by: richard on June 04, 2018, 12:59:43 AM: i recommend you should read the pdf for switch carefully,
no pro conteoller is required to be plugged into cross hair.
Title: Re: PC - Brand new Reasnow - Unable to find device with any software version
Post by: GuyinChicago on June 04, 2018, 01:16:58 AM: Thanks! I hadn't seen a special version for the Switch so I was trying to follow the other guidelines. Working well now. Thank you.